Lead Customer Intelligence, analytics, and AI strategy at Pet Valu in Markham, Ontario, with a full time hybrid work model.The Senior Director shapes enterprise customer intelligence across analytics, business intelligence, data science, artificial intelligence, and measurement. Reporting to the VP, Loyalty & Customer Analytics, this leader translates customer behavior into growth strategies. The mandate includes loyalty, customer data, experimentation, and Mar Tech capabilities.Key Responsibilities: Define enterprise Customer Intelligence and customer growth insights strategiesOwn segmentation, lifetime value, retention, and customer health analyticsDevelop loyalty AI, predictive analytics, and personalization roadmapsLead customer data governance, Customer 360, and identity resolutionManage measurement, experimentation, platforms,



vendors, and investment evaluationRequirements: Bachelor's degree in a relevant technical, business, or analytics discipline10+ years in data science, engineering, BI, CRM, loyalty, or insights7+ years leading analytics, data science, BI, or intelligence teamsEnterprise strategy and transformation experience involving data, cloud, CDP, CRM, or AIExecutive advisory experience and expert knowledge of data architecture and governanceShape Pet Valu’s customer growth through enterprise analytics, artificial intelligence, data governance, and measurable loyalty intelligence.#J-18808-Ljbffr

📌 Senior Director Customer Intelligence Analytics (Markham)
🏢 Pet Valu Canada
📍 Markham