Lead global BPO performance at Affirm through vendor strategy, analytical judgment, and customer experience leadership across operations.This senior Operations leadership role focuses on vendor excellence, customer satisfaction, and transformation at scale. You will shape operational strategies, interpret performance data, and guide decisions across multiple functional areas. The work supports Affirm’s partnerships and responsible financial products.Key Responsibilities:
Own customer experience, service-level, compliance, and QA outcomesLead executive vendor governance, QBRs, and escalationsDefine horizontal operational strategies across the vendor networkUse analysis and scenario modeling to prioritize interventionsDrive vendor migrations, rollouts,



and regulatory implementationsRequirements:
8+ years in vendor management, operations, or related fieldsStrong analytical background and independent analysis capabilityExperience influencing internal and vendor executivesTrack record driving accountability through scorecards and governanceExperience leading large cross-functional programs with measurable impactApply vendor governance, data analysis, and cross-functional leadership to improve customer and compliance outcomes at Affirm.
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📌 Senior Partner Manager Vendor Operations Riviere Des Prairies—pointe Aux Trembles (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Affirm
📍 Riviere-des-Prairies—Pointe-aux-Trembles