Lead customer care and billing operations in Windsor, ON, using call centre leadership and robust communication in a hybrid setting. Support accurate service and regulated processes.

Reporting to the Manager Customer Care, this Supervisor oversees Customer Service Centre operations, including Switchboard and Customer Service. The position manages unionized employees, billing, credit, account services, and phone service levels.

It also supports OEB standards, departmental KPIs, collections, cash receipts, and customer issue resolution.

Key Responsibilities:
Monitor customer service operations against OEB standards and departmental KPIs
Coach, train, motivate, and develop Call Centre staff
Resolve escalated issues for internal and external customers
Manage scheduling, attendance,



and absenteeism for customer service staff
Manage large customers and key accounts with regulatory support

Requirements:
College diploma in Business or related field
Minimum two years of similar call centre experience
Awareness of CIS systems, billing, and credit
Robust verbal, written, interpersonal, and leadership skills
Experience with MS Office, SAP, ODCC, and Northstar

Apply customer care leadership, billing knowledge, and problem-solving skills to support ENWIN’s Windsor Customer Service Centre.
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📌 Customer Care Billing Supervisor Windsor
🏢 Enwin Utilities
📍 Windsor