Elevate the guest experience at Fairmont Waterfront as a Guest Relations Manager. Join a team committed to luxury hospitality on Vancouver's iconic waterfront.Reporting to the Front Office Manager, this leadership role focuses on ensuring exceptional service across all Front Office departments. You will address guest concerns, leverage feedback to enhance quality, and manage guest services and reservations. This position is integral to maximizing room revenue while coaching and developing team members for their growth.Key Responsibilities:Lead Front Office teams including Front Desk and ConciergeAddress and resolve guest concerns promptlyUtilize feedback for continuous service improvementManage VIP and special request reservationsCoach and mentor team members towards excellenceRequirements:Minimum 2 years in a leadership rolePassion for guest service and robust communication skillsKnowledge of Opera Property Management System is a plusHighly organized with results-oriented focusCanadian work authorization requiredDrive exemplary service and operational excellence as you lead guest relations at Fairmont Waterfront.

📌 Guest Relations Manager At Fairmont Waterfront (Vancouver)
🏢 Fairmont Hotels and Resorts
📍 Vancouver