Lead SAP BRIM production support with ITIL governance, SLA oversight, and functional expertise across billing and revenue operations. Manage distributed delivery teams across time zones.This experienced SAP BRIM Project Manager and Support Lead oversees Level 2 and Level 3 operations. The work covers continuous enhancements, operational governance, and Order-to-Cash or Lead-to-Cash monetization support. You will coordinate incidents, releases, and business enhancements across the BRIM landscape.Key Responsibilities:
Lead daily Level 2 and Level 3 SAP BRIM supportReport MTTA, MTTR, SLA, backlog, and first-time-fix KPIsEscalate Priority 1 and 2 billing incidentsManage month-end billing and rating operationsCoordinate enhancements from scoping through hypercareRequirements:
Eight-plus years of IT delivery or support experienceFour-plus years dedicated to SAP BRIMThree-plus years managing projects or AMS servicesFunctional depth in at least two BRIM componentsExperience with ITIL processes and ServiceNow, Jira, or SAP Solution ManagerApply SAP BRIM, ITIL, project management, and production support expertise across critical monetization services.
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📌 Sap Brim Support Project Manager Winnipeg (Canada)
🏢 Raas Infotek
📍 Canada