At Bio Render, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science – transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life!About The RoleWe're looking for an experienced, commercially minded Customer Success Manager who thrives on ownership and autonomy. This is an opportunity to help shape what excellent customer success looks like while driving retention, expansion, and long-term customer value.As a Mid-Market Customer Success Manager, you will be accountable for driving renewals, expansion, and customer outcomes while acting as a strategic partner to scientific, operational,



and procurement stakeholders.This role is well suited for someone who thrives in ambiguity and is comfortable working independently.What You’ll Be DoingOwn a Mid-Market book of business while driving renewals, expansion, and long-term customer retention.Build trusted relationships with scientific, operational, and procurement stakeholders, positioning Bio Render as a strategic partner in research and scientific communication.Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate.Drive customer adoption and value realization by aligning Bio Render’s platform to real scientific workflows and institutional needs.Surface and execute expansion opportunities through data-informed

📌 Customer Success Manager, Mid Market (Toronto)
🏢 BioRender
📍 Toronto