Elevate your career with DECIEM as a Customer Experience Associate Manager. This hybrid role combines logistics management and customer service, ensuring seamless order fulfillment for B2B clients.As a Customer Experience Associate Manager, you will oversee the entire order-to-cash process, managing logistics, customer interactions, and cross-functional coordination for optimal performance. You will ensure order accuracy, manage fill rate metrics, and work closely with teams across Sales, Logistics, and Finance. Join a rapidly growing brand known for innovation.Key Responsibilities:Manage the full order lifecycle from receipt to deliveryEnsure accuracy in customer order processing and invoicingCommunicate proactively with B2B customers on order statusCollaborate with warehouse teams for timely shipmentsDrive continuous improvement initiatives for customer satisfactionRequirements:2+ years in supply chain or logistics managementStrong problem-solving skills and detail orientationExcellent communication abilities with diverse teamsAbility to thrive under tight deadlinesExperience in a beauty brand is preferredBecome a pivotal part of DECIEM's mission to innovate beauty solutions.

📌 Customer Experience Associate Manager Deciem (Toronto)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Toronto