At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Technology Product & Platform Management Technical Product Management Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. Alternate locations and Remote work may be considered for the right candidate. We are seeking an experienced, hands‑on Manager to lead the deployment, ongoing support, and adoption of our Signavio process management program. This role combines technical delivery, vendor and stakeholder management, process governance, and change management to ensure Signavio enables consistent, measurable process excellence across the organization. Lead end-to-end deployment of Signavio (configuration, integrations, testing,



cutover, and post‑go‑live support). Own the production stability and day‑to‑day support model (incident management, triage, root cause analysis, and SLA tracking). Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials. Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews. Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management. Supervise and coach direct reports and contractors supporting deployments, integrations, and application support. Minimum of High School or equivalent diploma/degree is required; Bachelor's / University or equivalent degree strongly preferred 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools. ~ Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools). ~ Robust technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture. ~ Experience with IT service management and support practices (incident/change/problem management, SLAs).



~ experience building training and documentation materials. Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum. Experience integrating with SAP or other ERP systems. Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful May require up to 30% domestic and international travel depending on work location and business needs #Under current guidelines, this position is eligible for a discretionary performance bonus. The Company uses Artificial Intelligence in its assessment of applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource. Business Process Mapping, Process Management, SaaS Deployment Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management

📌 Program Manager Fully Remote H/F (Toronto)
🏢 CIM
📍 Toronto