Role: OnBase Support Engineer (L3)
Term: Full Time
Location: Toronto, ON
Must Have Technical/Functional Skills
• Deep expertise in Hyland OnBase (Admin, Workflow, Unity, Integration)
• Solid SQL / database troubleshooting
• Experience in enterprise application architecture & support models
• Integration technologies (APIs, web services, middleware)
• ITIL-based incident, problem, and change management
• ________________________________________
• Preferred
• Experience in Insurance / Financial Services (Canada Life context)
• Exposure to OnBase migration, modernization, or transformation programs
• Automation/scripting (PowerShell, batch jobs)
• Performance tuning & system scalability
Roles & Responsibilities
• L3 Incident & Problem Management
• Resolve critical/complex incidents escalated from L2
• Lead root cause analysis (RCA) and permanent fixes
• Platform Engineering & Optimization
• Design and implement OnBase configurations, performance tuning, and improvements
• Handle upgrades, patching, and system enhancements




• Architecture & Integration Support
• Provide SME support for integrations (APIs, middleware, upstream systems)
• Define best practices for document workflows and automation
• Release & Change Governance
• Lead production releases, deployment strategies, and stabilization
• Ensure change compliance and risk mitigation
• Operational Leadership
• Guide L1/L2 teams, reduce incident backlog, improve MTTR
• Drive SLA adherence and continuous service improvement
Outcome Focus
• Zero critical incidents / improved system resilience
• Faster resolution for complex issues
• Optimized OnBase performance and scalability
• Strong governance and release stability
Generic Managerial Skills, If any
NA
OnBase Architecture (Enterprise / ECM Design)
Integration (APIs / System-to-System / Middleware)
Workflow Optimization / Automation
Root Cause Analysis (RCA) / Problem Management
Migration / Upgrade (OnBase → Appian / CP4BA)

📌 OnBase Support Engineer (Toronto)
🏢 CareerBeacon
📍 Toronto