While you may know Staples as the world's leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!What You'll Be Doing:Partner closely with Account Managers, customers, and vendors to support promotional merchandise sourcing and quoting needsManage and expand customer relationships through timely, accurate source/quote activitiesGenerate promotional merchandise quotes using systems and formats such as Bridge, Linc, SAGE, PPT, and emailSource promotional products from preferred domestic and overseas vendors, ensuring 80%+ preferred/partner vendor usageRespond promptly to customer and Account Manager quote requests in accordance with SLA requirementsHandle incoming simple/transactional quote requests under $5,000 independently; manage quotes over $5,000 with Account Manager approvalEnsure all quotes align with margin and profitability guidelines and departmental targetsMaintain accountability for team margin performance and preferred vendor usage metricsResearch products, pricing, and market trends to deliver competitive, profitable quotesProactively present creative product sourcing ideas aligned to customer marketing objectives, events, or sponsorshipsAdvise customers on best product solutions and recommend custom options when appropriateMaintain accurate records of quote activity and follow-up actions in designated systemsSubmit complete,



clean order requests to the Special Order Team for order entryAttend client calls and product/vendor tradeshows (local and out-of-town as required)Collaborate with sales and support teams to resolve inquiries, issues, and customer complaintsContribute to team success through participation in sales meetings, sharing best practices, product ideas, and success storiesWhat You Bring to the Table:Robust ability to interact directly with Account Managers, customers, and vendor partnersDeep understanding of customer brand guidelines to ensure accurate and expedited quotesProven ability to maintain and grow margins while meeting revenue goalsKnowledge of promotional merchandise sourcing, pricing, and vendor ecosystemsExperience ensuring customer satisfaction through cross-functional collaborationAbility to manage multiple quote requests while maintaining accuracy and responsivenessCreative, consultative mindset with the ability to exceed customer expectationsStrong organizational skills, including tracking quote activities and follow-upsCustomer-focused approach with a solid understanding of client business needs and operational requirementsCommitment to staying current on new products, trends, and best practices in promotional merchandiseWhat's Needed - Basic Qualifications:2+ years of related experience in sales support, sourcing, product development, or promotional merchandiseWhat's Needed - Preferred Qualifications:Bachelor's Degree or equivalent experienceBilingual capabilities in English/FrenchExperience within promotional products, custom merchandise, or branded solutionsFamiliarity with preferred vendor programs and compliance standardsExperience supporting revenue growth and margin performance goalsWillingness to attend product or vendor tradeshows as requiredWe Offer:Inclusive culture with associate-led Business Resource GroupsVacation Allotment and Holiday ScheduleOnline and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!

📌 Product Development Specialist, Staples Promotional Products (Vaughan)
🏢 Staples
📍 Vaughan