Drive operational excellence onsite for Grainger’s Customer Service team in Windsor or Leamington, applying performance management and process improvement. Lead service standards, staffing, and quality.The Inside Customer Service Representative Manager manages department activities, operational policies, and team accountability. This position develops functional strategy, monitors key performance indicators, and diagnoses underperformance. It also supports product knowledge, staffing flexibility, safety, and continual process improvement across WFS Ltd.Key Responsibilities: Drive key performance indicators for service excellenceEnsure productivity, service,



and quality standards are achievedImplement staffing strategies aligned with business and payroll needsMaintain operating systems, policies, and proceduresLead quality excellence on special projectsRequirements: Five years equivalent experience may meet role requirementsEffective time management and a sense of urgencyAbility to influence internal and external decision-makersFlexibility with shifting demands and competing prioritiesVehicle and driver’s license requiredUse performance metrics, technology, and operational discipline to strengthen customer service delivery as Grainger’s onsite manager.#J-18808-Ljbffr

📌 Customer Service Operations Manager (Windsor)
🏢 Grainger
📍 Windsor