Position Overview We are looking for a Manager, Sales Governance & Operations to play a critical leadership role supporting the governance, operational effectiveness, and growth of the ITCS business. In this role, you will oversee sales governance processes, procurement and contracting activities, proposal and bid management, business reporting, operational improvement initiatives, and strategic business projects.You will serve as a key liaison between Sales, Procurement, Finance, Operations, Legal, and Executive Leadership, ensuring compliance with corporate policies, Government of Canada procurement requirements, and industry best practices. This position provides oversight of contract vehicle administration, governance processes, sales operations reporting, business systems optimization, and strategic initiatives while supporting organizational continuity through the development and maintenance of critical business knowledge, documentation, and operational procedures.Working closely with the Director, Sales Governance, you will support executive decision-making through operational analysis, reporting, and business insights. You will play a key role in reducing organizational risk, improving operational efficiency, enabling business transformation initiatives, and ensuring long-term continuity of critical governance, procurement, and operational functions.Responsibilities Lead and administer sales governance processes, including prospect reviews, bid approvals, and governance checkpoints.Support proposal and bid response activities, ensuring compliance with solicitation requirements and internal approval processes.Coordinate cross-functional participation in proposal development and opportunity pursuit activities.Oversee the management and administration of government procurement vehicles, standing offers, supply arrangements, and partner programs.Monitor governance metrics, bid performance,



contract vehicle utilization, and win/loss trends, providing recommendations for improvement.Support contract review, approval, and risk assessment activities in collaboration with Legal, Finance, and Sales leadership.Identify and mitigate governance, contractual, and compliance risks associated with pursuit activities and procurement vehicles.Develop, maintain, and improve business processes, governance documentation, policies, and standard operating procedures.Lead continuous improvement initiatives related to business systems, workflow automation, and process optimization.Provide business ownership and oversight for CRM, ERP, and operational workflow processes, ensuring alignment with governance and business objectives.Oversee reporting and analytics activities supporting pipeline management, forecasting, operational performance, and business planning.Maintain governance of CRM and ERP systems to ensure data integrity, process consistency, and reporting accuracy.Identify opportunities to improve operational efficiency through automation, integration, and standardization of business processes.Support leadership with operational analysis, executive reporting, and business insights.Champion adoption of governance frameworks, business tools, and operational processes across the organization.Develop, maintain, and continuously improve operational knowledge repositories, process documentation, and training materials.Establish and maintain organizational knowledge related to procurement vehicles, governance processes, partner programs, contracting frameworks, and operational best practices.Support onboarding and employee development through the creation and maintenance of training resources and process documentation.Lead communication and change management activities associated with new processes, systems, and governance initiatives.Support business continuity through documentation, knowledge

📌 Manager, Sales Governance And Operations (Quebec City)
🏢 Decisive Technologies
📍 Quebec City