A) Nature and Scope The Settlement Support position provides temporary administrative and client follow-up assistance to the Rural Settlement Network (RSN) team in Kent and Grand Lake. The role focuses on updating existing client records, contacting clients to confirm current information and settlement needs, and referring clients requiring additional services to the settlement team. This position supports timely and accurate client documentation and helps address the backlog of client file updates. B) Organizational Structure The Settlement Support employee reports to the Provincial Manager and works in close coordination with the RSN settlement team. C) Dimensions
- NBMC is the bilingual, nonprofit umbrella organization for established and emerging multicultural/ethnocultural associations and immigrant-serving agencies in the province. Since 1983, NBMC has played a key advisory role to federal, provincial and municipal levels of government on issues relating to multiculturalism, immigration, newcomer settlement, retention and labour market integration. NBMC is also valued by the settlement and multicultural community as a central coordinating/capacity-building body that promotes efficiency, avoids duplication of services, and allows for an exchange of best practices and other resources through its network of organizations, contacts, partners, etc.
- NBMC is a member serving organization with 20 member organizations located in: Moncton, Saint John, Fredericton, Woodstock/Florenceville, Edmundston, Campbellton, Bathurst, Caraquet, Miramichi, Sussex, and St. George.
- NBMC works closely with the provincial government,



including Immigration New Brunswick, a dvision of the Department of Post Secondary Education and Labour, among other departments.
- NBMC works closely with the Federal government Immigration, Refugees and Citizenship Canada, among other departments.
- As a bilingual, umbrella organization, NBMC also works closely with networks such as the Francophone Immigration Network. D) Duties and Responsibilities
- Access the client relationship management (CRM) system to retrieve client information and prepare contact lists for follow-up.
- Communicate with the settlement team to coordinate and prioritize client file updates and assigned tasks.
- Contact existing clients to verify and update contact details and other relevant information.
- Update client files and needs assessments accurately in the CRM, following applicable procedures.
- Document settlement needs and services requested by clients.
- Refer clients to the appropriate settlement team members when further support or follow-up is needed.
- Maintain confidentiality and handle client information in accordance with NBMC privacy requirements.
- Track completed follow-ups and outstanding items and provide progress updates to the settlement team.




- Perform other related duties as assigned. E) Qualifications and Requirements
- College or university education in a field relevant to settlement services, administration, community services or a related discipline.
- Relevant work experience in settlement services, client support, administration or a related field; an equivalent combination of education and experience will be considered.
- Strong interpersonal and communication skills, professionalism and attention to detail.
- Excellent organizational and time-management skills with the ability to manage follow-up lists.
- Proficiency in Microsoft Office and comfort using CRM systems or other digital record-management tools.
- Ability to communicate respectfully and effectively with newcomers from diverse backgrounds.
- Ability to work independently and collaboratively with a settlement team.
- Accuracy in data entry and recordkeeping, with discretion and confidentiality in handling personal information.
- Solid written and verbal communication skills.
- Demonstrated initiative, resourcefulness and sound judgment.
- Bilingualism in French and English is preferred.
- A criminal record check is a condition of employment. F) Performance Review Performance and progress will be reviewed during the 16-week contract through regular check-ins with the reporting manager. G) Salary Range Salary of $23.08 / hour for 15
- 20 hours per week with an end date of March 31, Additional Information about the job: Shift Days :Monday,Tuesday,Wednesday,Thursday,Friday Schedule: Day Shift

📌 Settlement Support (Fredericton)
🏢 New Brunswick Multicultural Council
📍 Fredericton