Shape seller experience strategy at RB Global while leading specialists, optimizing processes, and aligning teams across an office-based, collaborative setting. This people leadership role combines strategic program ownership with hands-on operational leadership for Seller Experience Specialists. The Manager, Seller Experience translates vision into daily execution and ensures consistent, courteous service. Responsibilities span seller journey oversight, cross-functional alignment, complex escalation management, and performance reporting. The role partners with Sales leadership to position seller experience as a market differentiator.
As a people leader, you will define initiatives supporting business objectives and market growth. You will recruit, coach, develop, and manage performance across the team. Collaboration includes Sales, Operations, Finance, Marketing, and Data teams. The program also covers scalable workflow improvements and technology solutions.




Key Responsibilities: Define and execute seller experience strategy
Recruit, coach, and develop Seller Experience Specialists
Align Sales, Operations, Finance, Marketing, and Data teams
Oversee seller journey processes, projects, and improvements
Monitor KPIs and report insights to senior leadership
Requirements: Bachelor's degree or equivalent experience required
Five-plus years in customer experience, success, or sales enablement
Two-plus years supervising or leading teams
Strategic leadership and change management capabilities
Salesforce experience and ten-to-twenty-percent travel availability
Lead seller experience strategy, team development, process optimization, and data-driven improvements at RB Global.

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📌 Seller Experience Strategy Manager (Ontario)
🏢 RB Global
📍 Ontario