Lead enterprise customer support with AWS services and technical team management at AWS Applied AI Solutions. Travel up to 25% as needed.
AWS Support seeks an Enterprise Support Manager who enjoys solving customer problems. You will work with enterprise software companies and customers, including senior executives. The position suits leaders experienced across application stacks, networks, web programming, or technical account management. AWS services or other cloud offerings are preferred.
Key Responsibilities: Lead teams managing full application stacks
Engage enterprise customers and solve technical problems
Support senior executives including Vice Presidents and C-level leaders
Manage technical teams across wide-ranging technology fields
Drive support process and technical support improvements
Requirements: Five or more years of direct customer engagement
Experience supporting senior executives
Experience managing technical teams
Experience with enterprise software companies
Bachelor's degree or equivalent work experience
Apply enterprise support leadership, executive communication, and technical management experience to AWS customer problem-solving.

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📌 Enterprise Technical Support Manager (Quebec City)
🏢 Amazon
📍 Quebec City