Ref: RQ11539 Contract – 12 Months (Extension Possible) Onsite – Toronto
Posted Date: 2026-10-27
Location: Onsite – Toronto
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: 2027-10-01 *
Rate: $95/hour
Overview The Government Services Integration Cluster, under the Ministry of Public and Business Service Delivery and Procurement, is seeking a Senior UX Designer to join their team on a full time onsite engagement in Toronto. In this role, the successful consultant will lead user experience design initiatives across digital products and platforms, working closely with cross-functional teams to deliver intuitive, accessible, and visually compelling interfaces that meet real user needs.
Key Responsibilities Create effective, user-friendly, and visually appealing interfaces for web and mobile applications
Design the overall functionality of digital products to ensure a great user experience, iterating based on user-testing results
Design user interfaces for various projects including digital displays, publications, and other creative materials
Take a user-centered design approach, rapidly testing and iterating on designs throughout the product lifecycle
Conceive and conduct user research, interviews, and surveys, translating findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes
Define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users




Manage end-to-end user research processes from participant recruiting through to synthesis and insight delivery
Design and deliver wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces
Identify design problems and devise elegant, scalable solutions
Make strategic design and user-experience decisions related to both core and new product functions and features
Gather and incorporate user feedback to configure and improve existing interfaces
Collaborate effectively with developers, QA specialists, and business stakeholders to achieve shared project goals
Must-Have Requirements Demonstrated experience creating GUI designs based on user interaction and performance
Proven experience as a UX Designer, Interactive Designer, UI Designer, or similar role, designing for web and mobile applications
Ability to define and lead UX projects, design workshops, and stakeholder alignment sessions
Experience managing end-to-end user research from recruiting to synthesis
Proficiency with design and prototyping tools, including Figma and Canva
Thorough understanding of the limitations and appropriate use of web development technologies




Experience designing online programs with an emphasis on the emotional aspects of human experience
Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces
Demonstrated effectiveness working closely with cross-functional teams including developers, QA specialists, and business stakeholders
Portfolio of UX/design work required — must be uploaded or linked on resume
Nice-to-Have Skills Prior OPS or public sector experience
Experience working with the Ontario Design System and Ontario Service Design standards
Knowledge of accessibility testing and digital service standards
Proficiency in designing with accessibility in mind and meeting WCAG 2.1 AA requirements
Experience with complex design challenges involving legacy systems and nuanced stakeholder or approval relationships
Hands-on experience with UI/UX activities including wireframing, surveys, questionnaires, consultation, and research
Work Environment This is a fully onsite position, requiring 5 days per week in-office in Toronto. The role is embedded within the Government Services Integration Cluster and involves close collaboration with cross-functional teams across different organizational levels. No security clearance is required. Candidates must include a portfolio of their design work — either uploaded directly or linked within their resume — as applications without a portfolio will not be considered.

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