Lead end-to-end service design for complex transactional digital services as a Senior UX Designer working fully onsite in Toronto. Apply user research and accessibility expertise across five onsite days weekly.
This 11-month contract suits an experienced Senior UX Designer specializing in service design leadership and user experience architecture. You will shape multi-channel ecosystems, orchestrate journeys, and develop service blueprints. Collaboration spans product managers, architects, developers, QA testers, and accessibility specialists.
Key Responsibilities: Lead service design and user research across transactional digital services
Develop journeys, personas, blueprints, architectures, wireframes, and prototypes
Facilitate co-design workshops and multidisciplinary alignment meetings




Conduct usability testing and accessibility evaluations
Contribute patterns and standards to the enterprise design system
Requirements: Experience leading service design for large-scale transactional services
Expertise developing journeys, blueprints, specifications, wireframes, and prototypes
Practical knowledge of AODA accessibility guidelines
Practical knowledge of WCAG accessibility guidelines
Experience with complex user experience architecture
Bring service design leadership, research, and accessibility expertise to complex transactional services as Toronto’s onsite Senior UX Designer.

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📌 Senior Service Designer Toronto (Ontario)
🏢 randstad canada
📍 Ontario