Customer experience leadership defines this Director role at PAL Airlines across Quebec operations. Shape service excellence while balancing safety, efficiency, and memorable passenger journeys.
As Director, Customer Service, you will lead airport customer service operations across the Quebec network. The role combines strategy, station leadership, operational performance, and employee development. You will also support regulatory compliance and Safety Management System adoption.
Key Responsibilities: Develop the customer service excellence vision, strategy, and roadmap
Lead station teams across Quebec locations
Drive performance through goals, KPIs, and accountability
Coordinate seamless delivery with operational departments
Oversee audits, inspections,



and corrective action plans
Requirements: Senior leadership experience in customer service or related industries
Success leading multi-site teams and service excellence
Experience managing performance, budgets, and resources
Exceptional communication and relationship-building skills
Bilingual French and English communication proficiency required
Lead PAL Airlines customer service operations through strategic vision, operational excellence, bilingual communication, and people leadership across Quebec.

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📌 Director Customer Experience Quebec (Newfoundland and Labrador)
🏢 PAL Airlines
📍 Newfoundland and Labrador