Ref# 26COP144 1 ‑ Temporary Full Time ‑ Client Specialist Finance Patient Billings It is a condition of this posting that your home unit can accommodate your temporary absence in the event you are successful. Why Join Us?
· Impactful Work: Your leadership will directly influence the quality of care provided to our patients and the efficiency of our operations, in a values based team environment.
· Competitive Compensation:

We offer
a comprehensive benefits package and competitive salary to attract top talent.
· Healthcare of Ontario Pension Plan (HOOPP): We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our employees the security and peace of mind that comes with having access to a pension plan. We understand the importance of financial well‑being and believe that a strong pension recognizes our employees, like you, and provides a stable foundation for your future as part of our overall compensation package. When you join, you automatically contribute to the Plan each pay period. As your employer, we also contribute $1.26 for every dollar you contribute. Joining our team means that you will be an integral part of achieving our mission, vision and values. Our Mission: We provide quality Care to Patients and Families, supported and advanced by research, innovation and education that is responsive to the needs of the peoples of Northwestern Ontario. Our Vision: Exceptional care for every patient, every time. Our Values: Diversity, Compassion, Excellence, Innovation, Accountability

About the role
The Hospital strives to deliver care that is centred on patients and families. Patient and Family Centred Care (PFCC) is the provision of care that is respectful of, and responsive to individual patient/family preferences, needs, and values and ensures that those values guide all decisions.



Creating a caring environment for patients and families ensures continuity of care and fosters a learning environment. Applicants are required to have a demonstrated knowledge, understanding and commitment to this care philosophy. Under the general direction of the Manager, Patient Billing, the Client Specialist, Patient Accounts is responsible for all clerical and processing duties, patient, insurance and external agency contact in order to collect on all accounts prior to 120 days of aging as well as other duties as may be assigned . Within defined procedures and time frames the incumbent follows up with patients and/or insurance, confers with the Manager, Patient Billing on aged accounts, bad debts and adjustments as necessary to collect accounts and improve processes. The critical success factor for this position is accuracy, review, cooperation and productivity in providing overall and designated assistance to the office.

Qualifications:
- Minimum Secondary School Graduation Diploma or equivalent.
- Excellent oral and written communication and interview skills, including pleasant disposition, tact and ability to communicate effectively with patients and others.
- Excellent organizational skills for task completion and prioritization to meet deadlines under pressure and achieve performance standards related to collection.
- Sound knowledge of private insurance plans and other insuring agencies is required, with previous experience in a computerized accounts receivable/collections system.
- Proven speed, accuracy and proficiency in performing calculations and keyboarding.




- Proficiency in personal computer applications, Excel and Word in a networked Windows workplace.
- Must be bondable. Salary Range: $28.208 to 28.879 The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets financial and otherwise. All offers of employment to external candidates shall be conditional upon: a satisfactory Criminal Records Check (CRC) where indicated, to ensure the absence of relevant criminal convictions; and proof of full vaccinations approved by Health Canada to Occupational Health & Safety. Candidates will have demonstrated adherence to the Hospital's Code of Conduct. Regular attendance at work is imperative, therefore, all applicants will have to demonstrate a good attendance record to be considered for this position. We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible minorities, and persons with disabilities to apply and self‑identify. Upon request, accommodations due to a disability are available throughout the selection process. Additionally we are identified as an English/French speaking health sciences centre and encourage bilingual candidates to apply. If there are no qualified applicants for the above position, the Hospital may, at their discretion, train unqualified individuals. Interested applicants must submit a resume outlining relevant previous experience and training no later than 11:59p.m. on Thursday, 5 November, 2026. Internal applicants may apply via the job posting page on the iNtranet. External applicants must apply through our website. Posted: October 29, 2026 COPE

📌 Client Specialist-TFT Finance Pt Billing (Thunder Bay)
🏢 Thunder Bay Regional Health Sciences Centre
📍 Thunder Bay