Troy Life & Fire Safety Ltd. is currently looking for an experienced Manager
- Enterprise Application Delivery & Support to join our team This role is responsible for leading the Application Support and ERP Administration teams, ensuring high-quality service delivery, ERP program execution, and team performance. This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate. Responsibilities
- Lead, coach, and develop Application Support and ERP Administration team members.
- Manage team performance, service standards, and delivery quality.
- Oversee application support operations, ticket triage, escalations, and issue resolution.
- Support the administration and enhancement of NetSuite and other enterprise applications.
- Prioritize and scope ERP and support requests while controlling scope creep.
- Co-manage the ERP roadmap, releases, and stakeholder communications.
- Act as the escalation point for complex ERP and application issues.
- Collaborate with technical and business teams to ensure system stability and efficient delivery.
- Actively participate in vendor relationship management for ERP and application support tools as required, including user licensing.
- Maintain documentation, testing standards, reporting, and continuous improvement initiatives.
- Other related duties as assigned. Qualifications
- 7+ years of experience in ERP administration, application support, IT program management, or a related field.
- Proven people leadership, coaching, and team development experience.
- Experience translating business requirements into effective solutions and support requests.
- Hands-on experience with NetSuite or a comparable cloud ERP platform.
- Knowledge of ERP change management, release coordination, testing, and support processes.




- Strong communication, analytical, and stakeholder management skills.
- Post-secondary education in a related field or equivalent experience. Preferred Qualifications/Assets:
- NetSuite certification and/or experience
- Vendor management experience
- Bilingual (English/French)
- Experience working in a multi-branch, national services organization. Why Work with Troy? Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee-owned company with over 1400 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. *Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.
* *Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005* #INDMP

Job Type
s: Full time, Permanent Pay: $110,000.00-$115,000.00 per year Application question(s):
- What are your salary expectations for this role?

Education:
- Bachelor's Degree (preferred)

Experience:
- Leadership: 5 years (preferred)
- NetSuite: 5 years (preferred)
- IT Application Development: 7 years (preferred)
- ERP: 7 years (preferred)
- Vendor management: 2 years (preferred)
- National Service: 1 year (preferred) Language:
- English (required)
- French (preferred) Work

Location:
Remote

📌 Manager - Enterprise Application Delivery & Support (Canada)
🏢 Troy Life & Fire Safety
📍 Canada