Lead investment transfer operations at National Bank, applying operational leadership and transformation expertise in a hybrid work model. Guide six managers across wealth management operations.
As Senior Director, you oversee inbound and outbound transfers while supporting stability, efficiency, and client experience. Your leadership will advance continuous improvement, operational excellence, and strategic transformation across a complex workplace. The position includes occasional travel to Toronto and requires French and English.
Key Responsibilities: Lead incoming and outgoing investment transfer activities
Ensure performance and compliance with service commitments
Execute stabilization plans improving productivity and client experience
Resolve critical issues and implement sustainable solutions




Lead transformation linked to the Ciro Transfer program
Requirements: Bachelor’s degree and seven to ten years’ relevant experience
Experience managing complex operations and managers
Expertise in transformation, continuous improvement, and operational excellence
Knowledge of wealth management, investment operations, or financial services
French and English language proficiency
Bring strategic vision, coaching, and operational transformation leadership to National Bank’s investment transfer activities and wealth management business lines.

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📌 Senior Director Investment Transfers (Quebec City)
🏢 National Bank of Canada
📍 Quebec City