Operate Citi’s data and reporting platforms with SQL, Grafana, and ITRS Geneos across a hybrid, 24×6 global support model. Protect reliable client-facing services.
This senior operational role sits within Citi’s Securities Services DCP Production Support team. You will monitor data platforms, investigate quality issues, coordinate regional handovers, and support institutional-investor services. The position offers involvement in cloud data lake adoption, platform migration, and consolidation of multi-business-line data services.
Key Responsibilities: Perform start-of-day checks and continuous platform monitoring
Maintain SLA adherence through structured regional handovers
Investigate data and application incidents using ServiceNow
Improve dashboards, observability, and monitoring initiatives




Serve as platform SME and coach junior analysts
Requirements: Five-plus years supporting data pipelines, reporting, or financial applications
Hands-on ITRS Geneos dashboard configuration and alert management
SQL skills for relational and cloud database investigations
Global follow-the-sun support and cross-regional coordination experience
Bachelor’s degree or equivalent qualified experience
Use data operations, monitoring, SQL, and stakeholder communication skills to support Citi’s globally distributed client platforms.

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📌 Data Platform Operations Analyst (Ontario)
🏢 Citi
📍 Ontario