Manage veterinary hospital services in Guelph, supporting patient care, client experience, and staffing across the Ontario Veterinary College Health Sciences Centre.
The Manager, Patient Care and Service Delivery reports to the Senior Manager, Hospital Operations. This position supervises Registered Veterinary Technicians, Hospital Assistants, Sterile Processing Department Technicians, and Animal Care Attendants. The primary managerial focus is anticipated within the Large Animal Hospital, with operational support for Pharmacy, Client Services, and Medical Records.
Key Responsibilities: Supervise patient care and client service teams
Set performance standards and facilitate individualized performance management
Align schedules with service volumes and workload fluctuations




Ensure staff cross-training supports adequate service coverage
Improve client service, patient care, and teaching experiences
Requirements: Veterinary technician, healthcare administration, or related education
Six years of progressive supervisory experience preferred
Experience in veterinary or complex healthcare services
Solid communication, problem-solving, and recommendation skills
Knowledge of Excel, Word, and Outlook
Support Large Animal Hospital operations through veterinary supervision, scheduling, cross-training, and client-focused service delivery leadership.

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📌 Veterinary Hospital Services Manager (Ontario)
🏢 University of Guelph
📍 Ontario