Strategic customer success leadership at Workiva centers on executive advisory, enterprise adoption, and measurable ROI across named accounts.
This Lead Customer Success Manager serves as a trusted advisor to VPs, chief executives, management sponsors, and key stakeholders. You guide customers across the lifecycle, simplify complex solutions, and facilitate communication among internal and external teams. The position supports value realization through success plans, training, and customer advocacy.
Key Responsibilities: Serve as strategic advisor throughout the customer lifecycle
Guide customers toward milestones using customer-facing Success Plans
Enable maximum value from the Workiva Platform
Advocate customer feedback to Sales, Services, Product, and Engineering




Lead team improvements through quarterly objectives and example
Requirements: Six years of related customer-facing or revenue experience
Undergraduate degree or equivalent combination of education and experience
Deep commitment to customer success and value realization
Ability to simplify complex problems and solutions
Comfort delivering consultative recommendations to senior stakeholders
Bring strategic advisory, customer advocacy, and platform adoption expertise to Workiva’s highest value enterprise customer relationships.

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📌 Strategic Enterprise Customer Success Lead (British Columbia)
🏢 Workiva Canada ULC
📍 British Columbia