Lead enterprise technology support for WestJet across Marketing, GX, Sales, and Cargo, using troubleshooting and systems expertise. This senior analyst role supports operational and enablement pods.
As a lead technical resource within Commercial Tech Solutions, you will administer systems, implement improvements, resolve incidents, and maintain platform stability. The work includes change, incident, and release management, plus sprint estimation, planning, and delivery. You may gather requirements and propose solutions for business needs.
Key Responsibilities: Administer technology across assigned product or operational teams
Lead priority sprint work items within established timelines
Manage change, incident, and problem activities
Troubleshoot architecture and resolve complex technology challenges




Maintain support runbooks, documentation, and knowledge management
Requirements: Degree or diploma in Computer Science or related discipline
Eight or more years supporting enterprise technology solutions
Experience with web-based, hosted, proprietary, and SaaS platforms
Working knowledge of MS SQL, Oracle, PowerShell, and Python
Robust incident management, ITIL, and stakeholder-management capabilities
Bring enterprise systems leadership, incident resolution, and technical delivery expertise to WestJet’s business-critical technology platforms.

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📌 Senior Technical Systems Analyst (Alberta)
🏢 WestJet Group
📍 Alberta