Overview Toronto Iron Deficiency Clinic is a specialized outpatient medical clinic dedicated to the assessment and treatment of iron deficiency, including intravenous iron therapy. Our aim to provide an all-around unsurpassed patient experience. We are seeking a highly organized, skilled, and personable Clinic Coordinator to to join our growing team on a part-time basis. This individual will play an essential role in ensuring the smooth operation of the clinic and delivering an exceptional patient experience from the initial referral through to completion of treatment. The Clinic Coordinator will serve as the primary point of contact for patients, referring physicians and pharmacies. Responsibilities will include managing incoming referrals, coordinating patient intake, scheduling consultations and infusions, assisting with medication insurance coverage inquiries, processing payments, maintaining electronic medical records, and overseeing daily administrative activities. Working closely with our physicians and nursing staff, the successful candidate will help coordinate each stage of the patient's journey, ensuring that referrals are processed efficiently, appointments are organized, and patients receive clear, timely communication. We are looking for someone who is highly personable, takes initiative, demonstrates excellent attention to detail, and is comfortable working independently in a small, collaborative healthcare setting. The ideal candidate will have previous medical office experience, strong communication and organizational skills,



and a genuine commitment to excellent patient experience.

Responsibilities:
Patient Coordination and Reception
- Greet patients and manage front-desk operations
- Answer telephone calls, respond to patient inquiries, and manage clinic email and voicemail
- Schedule, confirm, reschedule, and coordinate appointments and infusion bookings
- Guide patients through online intake forms and required documentation
- Maintain accurate patient records and protect confidential health information Referral and Treatment Coordination
- Receive and process physician referrals
- Review referral packages for completeness and follow up on missing information
- Coordinate patient intake, physician consultations, nursing reviews, and infusion appointments
- Communicate with referring physicians, pharmacies, and patients regarding administrative requirements
- Assist patients with navigating medication insurance coverage and pharmacy coordination
- Track patient progress through the referral, assessment, and booking process Clinic Administration
- Process patient payments and issue receipts
- Maintain accurate records in the clinic's electronic medical record (EMR) system (Arya EHR)
- Prepare and send correspondence,



forms, and faxes
- Monitor appointment schedules and follow up with patients as needed
- Assist with basic office supply inventory and administrative organization
- Help improve clinic workflows as the practice grows Qualifications Required
- Excellent communication, interpersonal, and customer service skills
- Solid organizational skills and attention to detail
- Proficiency with computers, email, and common office software
- Ability to manage multiple tasks independently in a busy clinical setting
- Professionalism, discretion, and commitment to patient confidentiality Preferred
- Previous experience as a medical receptionist, medical office assistant, or clinic coordinator
- Experience using electronic medical records (EMRs), Arya EHR experience considered an asset
- Experience with pharmacy coordination, insurance inquiries, or outpatient specialty clinics What We're Looking For We value someone who is dependable, proactive, compassionate, and detail-oriented. The right candidate will take initiative, communicate clearly, and help ensure that patients move smoothly through every stage of their care.

How to Apply
Please submit your resume through Indeed. In your application, briefly describe your experience working in a medical clinic and your availability for afternoon/evening shifts. Pay: $23.00-$25.00 per hour Expected hours: 20.0 – 24.0 per week

Benefits:
- On-site parking
- Paid time off Work

Location:
In person

📌 Medical Clinic Coordinator (Concord)
🏢 Toronto Iron Deficiency Clinic
📍 Concord