Front Desk Agent / Night Auditor

Job Description
It is a Part time position where the candidate will be trained as a Night Audit. This position is an integral part of the Front Desk Team. Achieving memorable and positive interactions on a daily basis, while working overnight to ensure a smooth transaction into the following daily processes.
- Register arriving guests / process guest departures
- Provide information on points of interest in the area
- Handle cash and credit card transactions
- Answering guest inquiries in a timely and accurate manner
- Creating accurate reservations
- Ensure the smooth and efficient operation of the Front Desk
- Transparent and concise pass-on communication with colleagues and leaders in the department
- Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
- Balancing front office and food & beverage daily postings and preparing necessary audit paperwork.
- Close and run relevant Micros reports for Food & Beverage transactions.
- Preparing and distributing daily reports for various departments and organizing the front desk for each new day.
- Ensuring guest safety and security by conducting walk-throughs of the hotel. Job

Requirements:





- Outstanding guest service skills
- Excellent written and verbal communication skills
- Strong team player
- Multi-tasking proficiency
- Ability to work with limited supervision
- Positive and professional demeanor
- Must have basic computer experience [including but not limited to: Microsoft Windows, Excel, Word and property management systems (OnQ training an asset)]
- Minimum of 2 years in a front line customer service environment
- Previous Guest Service/Front Desk experience a definite asset
- Post-secondary education in Tourism and Hospitality or equivalent hotel experience an asset.
- Must be able to work a variety of shifts inclusive of overnight, weekends and holidays. Management Position? No Entry
- Level Position? Yes Work Permit Needed? Applicants who do not already have legal permission to work in Canada will not be considered. Job Available: Immediately Employer: Hilton Garden Inn West Edmonton

Job Type
s: Part-time

Experience:
customer service: 1 year (Preferred)

Job Type
s: Permanent, Part-time Pay: $18.00-$19.00 per hour

Benefits:
- Discounted or free food
- On-site parking
- Store discount Work

Location:
In person

📌 Night Auditor Part Time (Edmonton)
🏢 Hilton Garden Inn West Edmonton
📍 Edmonton