SecurIBC Computers Brantford is looking for a dependable, organized, and personable Office Administrator / Customer Service Assistant to join our team. This is a varied role in a busy IT company. You will help keep the office organized, assist customers at our service counter and by phone, support our technical staff, and handle a range of day-to-day administrative duties. We are looking for someone who communicates clearly, follows instructions carefully, pays attention to detail, and is comfortable taking ownership of tasks without needing constant supervision. Responsibilities Your duties will include:
- Answering incoming telephone calls and directing inquiries appropriately
- Greeting customers at our service counter
- Accepting computers and other equipment being dropped off for service
- Assisting customers picking up completed equipment
- Processing basic sales, invoices, and customer payments
- Contacting customers when equipment or orders are ready for pickup
- Following up with customers after service has been completed
- Ordering office supplies and helping maintain office inventory
- Preparing and updating basic internal documentation
- Assisting staff with general administrative tasks
- Performing basic data entry
- Helping prepare customer communications and email notices
- Assisting with simple social media posts and basic marketing activities
- Keeping the front office, customer area, and workspaces tidy
- Light cleaning duties such as vacuuming and general office upkeep
- Helping with other reasonable office duties as required What We Are Looking For The successful applicant should have:
- Strong spoken and written communication skills
- Good reading comprehension and attention to detail
- The ability to listen to instructions and accurately carry them out
- Valuable organizational and time-management skills




- Professional and friendly customer-service skills
- Basic computer skills
- Comfort using email, web applications, and Microsoft Office
- The ability to learn new software and procedures
- Good judgment and practical problem-solving ability
- The ability to recognize when clarification is needed rather than simply guessing
- Dependability and punctuality
- The ability to work independently and as part of a small team
- The ability to handle changing priorities throughout the day Previous experience in administration, reception, retail, customer service, or an office workplace is an asset. Previous experience working around computers or in the technology industry is helpful, but advanced technical knowledge is not required. What This Role Is Like This is not a position where you will spend the entire day doing one repetitive administrative task. Our office supports business IT clients as well as some walk-in customers, so the successful applicant should enjoy variety and be comfortable moving between customer service, administration, documentation, billing, phone calls, and general office responsibilities. We value employees who can understand what is being asked, think through situations, ask valuable questions, and take responsibility for completing their work properly. Applying Please submit your resume along with a short introduction telling us:
- Why this position interests you
- What experience you have that would help you in this role
- Your general availability
- Whether you are able to reliably commute to our Brantford office for your scheduled shifts Selected applicants will be contacted for an in-person interview. Pay: $20.00-$30.00 per hour Expected hours: 44.0 per week

Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care Work

Location:
In person

📌 office Administrator (Brantford)
🏢 SecurIBC (IBC Computers Brantford)
📍 Brantford