Shape exceptional client experiences at CIBC by leading journey design, campaign capabilities, and teams in a hybrid Toronto work arrangement.
This Chapter Lead serves Savings, Investments & Advice as a people leader and functional expert. You will strengthen end-to-end journey practices across every client touchpoint. You will collaborate across products, channels, squads, and partner teams to reduce friction and improve outcomes.
Key Responsibilities: Champion a client-first mindset across investment and advice journeys
Understand client needs across every journey touchpoint
Remove friction and deliver measurable experience improvements
Manage performance, coaching, and on-the-job team development
Represent the Chapter in forums and decision-making bodies
Requirements: Demonstrated experience with end-to-end client experience management
Leadership experience developing specialists and building trust
Ability to navigate ambiguity and apply sound judgement
Goal-oriented ownership with consistent follow-through
Ability to assess and mitigate organizational risks
Use journey design, client insight, team development, and change delivery skills to advance meaningful CIBC client outcomes.

#J-18808-Ljbffr

📌 Client Experience Journey Design Lead (Ontario)
🏢 CIBC
📍 Ontario