Lead Technology Workplace Services at EQ Bank in Toronto, using end user support operations and people management in a hybrid workplace.
This manager oversees the bank’s operational workplace technology services. The position manages intake, triage, incident and service request resolution, reporting, and process improvement. It also develops Technologists through recruiting, training, coaching, knowledge transfer, and internship experiences.
Key Responsibilities: Operate end user support services with minimal business impact
Oversee intake, triage, de-escalation, resolution, and reporting
Develop standard operating procedures for support engagements
Recruit, train, coach, and guide Technology Workplace Services staff
Manage goals, feedback,



operational risks, and compliance commitments
Requirements: Experience managing Technology Workplace Services operations
Ability to lead Technologists and support ongoing knowledge transfer
Understanding of incident and service request management
Ability to support regulatory and operational risk compliance
Ability to work hybrid from EQ Bank’s Toronto office
Apply Technology Workplace Services leadership, end user support expertise, and coaching skills at EQ Bank’s Toronto office.

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📌 Technology Workplace Services Manager (Ontario)
🏢 EQ Bank
📍 Ontario