Senior QA Tester (10+ years) to lead test planning and create UAT test cases in support of a contact center migration from on-premise to Genesys Cloud Job Type: Contract
Positions to fill: 1
Job End Date: Mar 31, 2027
Pay Rate: Daily: Negotiable
Job ID: 155825
Our federal public sector client is seeking a Senior QA Tester L3 (10+ years) to lead test planning and create UAT test cases in support of a contact center migration from on-premise to Genesys Cloud
Join a large-scale modernization program migrating 14 contact centres to Genesys Cloud within a federal public sector setting. This role leads test planning and coordination, develops detailed manual test cases and scripts, manages walkthroughs and reviews, and readies UAT coverage across multiple migrations. Expect a high-volume, hands-on workload with approximately 800 test cases per centre (11,000+ overall), detailed Excel documentation, and tight deadlines. You will support defect tracking, progress reporting, and UAT execution support in a fast-paced, detail-driven setting.




Contract, Remote
Must Haves Reliability security clearance
Canadian Degree in IT or related to IT (WES equivalency accepted)
Nice to Have Genesys Cloud, IVR systems, or contact centre applications exposure
Azure DevOps and Microsoft Copilot to support testing and documentation
Responsibilities Lead test planning and coordination of CCM testing activities
Supervise testing in accordance with the plan
Manage and monitor test plans for various levels of testing
Manage walkthroughs and reviews related to testing and implementation readiness
Develop test scenarios and test scripts
Establish and operate interoperability testing procedures to ensure interaction and co-existence conform to departmental standards
Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

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📌 Senior QA Tester (10+ years) to lead test planning and create UAT test cases in support of a contact (Manitoba)
🏢 S.i. Systems
📍 Manitoba