Lead Fidelity Wealth’s insurance operations build-out in a adaptable hybrid schedule, using life insurance expertise and operational leadership in Toronto.
The Team Manager, Insurance Operations establishes Fidelity Wealth’s insurance operations function from inception. This senior player-coach role combines operating model design, team leadership, and hands-on oversight of life insurance administration. You will create workflows, controls, service standards, and governance while supporting insurance onboarding, policy administration, underwriting, compliance, and servicing. The role partners with Insurance Specialists, Wealth Advisors, carriers, MGAs, Legal, Compliance, Technology, Finance, and Operations.
Key Responsibilities: Design and implement Fidelity Wealth’s insurance operations function
Recruit, lead, coach, and develop Insurance Operations Associates
Oversee applications,



policy administration, renewals, and servicing requests
Build carrier and MGA relationships and manage escalations
Establish controls, metrics, workflows, and governance practices
Requirements: Five or more years in insurance operations or related fields
Experience building teams, functions, or service delivery models
Deep knowledge of life insurance operations and policy administration
Experience with carriers, MGAs, compliance, and operational risk
English and French bilingualism; LLQP or willingness to obtain
Bring life insurance operations, team development, governance, and stakeholder leadership to Fidelity Wealth’s growing insurance business.

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📌 Insurance Operations Team Manager (Ontario)
🏢 Fidelity International
📍 Ontario