Lead eCommerce customer experience strategy at Walmart, focusing on Net Promoter Score and Perfect Order performance. This role is based in Mississauga, Ontario.
The Senior Manager, Program Management establishes performance frameworks for eCommerce NPS and Perfect Order. You will manage KPIs, reporting, root-cause analysis, and improvement plans across the end-to-end order journey. The role translates insights into actions, priorities, recommendations, and measurable customer experience improvements.
Key Responsibilities: Establish eCommerce NPS and Perfect Order performance frameworks
Manage KPIs, reporting, root-cause analysis, and improvement plans
Lead reviews identifying customer pain points and operational gaps
Translate insights into actions, priorities, and recommendations




Track cross-functional corrective actions and measurable improvements
Requirements: Experience managing eCommerce customer experience performance
Ability to analyze KPIs, trends, and root causes
Ability to collaborate across Operations, Product, and Technology
Ability to establish ownership and track progress
Commitment to Walmart values, integrity, and compliance
Apply program management, performance analytics, and cross-functional leadership to improve Walmart’s eCommerce customer experience in Mississauga.

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📌 Senior eCommerce Customer Experience Manager (Ontario)
🏢 Walmart Canada
📍 Ontario