Job Description Job Description

General Manager – Retail Building Centre Location: 700A Mackenzie Blvd, Mackenzie, BC V0J 2C0 (In-Person) Pay & Benefits: $55,000 – $75,000 CAD / year Medical, Dental, Vision, PTO Employment Type: Full-time About the Role Hagen's Home Hardware Building Centre is seeking a hands-on General Manager to lead our store team and contractor operations in Mackenzie, BC. Reporting directly to executive leadership, you will oversee a team of 10–15 employee culture, drive store operational excellence, and lead front-of-house retail growth. We need a sales-minded leader who thrives at the trade desk—someone who can build contractor relationships, upsell products, and guide everyday DIY customers through their home projects.

Key Responsibilities

Drive Retail & Contractor Sales: Lead front-of-house operations, manage contractor accounts, and actively upsell hardware and building supplies.

Consultative Customer Service: Help DIYers and tradespeople solve project issues and ensure accurate order fulfillment. Store & Team Leadership: Manage daily store operations, schedule and mentor 11–50 employees, and foster a positive, productive work environment.



Operations & Financial Oversight: Oversee inventory control, POS systems, gross margins, and workflow process improvements. Yard & Logistics Support: Coordinate with the lumber yard and delivery teams to ensure timely contractor shipments. Qualifications 3 years of management experience in a retail building supply, hardware, or lumber setting (e.g., Home Hardware, RONA, Castle, Timber Mart).

Proven Sales Capability: Hands-on experience running a contractor trade desk, managing margins, and upselling building materials.

Product Knowledge: Strong understanding of residential building materials, hardware, lumber, and general DIY construction.

Leadership Skills: Proven track record in team building, operational management, and financial oversight.

Cold-Weather Readiness: Comfortable living and working in Northern BC What We Offer Competitive annual salary matched to experience. Comprehensive employee benefits package. Store discount program. Long-term career growth within a well-established community building centre brand.

📌 General Manager (Calgary)
🏢 Hagen's Home Hardware Building Centre
📍 Calgary