Lead customer experience in Scarborough with TD Canada Trust, coaching frontline teams and supporting banking operations for 18.75 hours. As Manager & Customer Experience, you will mentor colleagues, promote operational excellence, and guide customer conversations. You will support Personal & Commercial Banking customers through advice, service, referrals, and complaint resolution. The role combines scheduling, workflow leadership, branch administration, compliance, and performance feedback. Key Responsibilities: Mentor teams through exceptional customer interactions and development objectives Maintain scheduling, compliance, policies, procedures, and conduct guidelines Coach advice-giving and customer conversation strategies Monitor workflows, prioritize tasks,



and resolve operational issues Administer complex daily branch responsibilities Requirements: Undergraduate degree or over three years of relevant experience Knowledge of process management, banking solutions, and operations Proficiency with Microsoft Office and internet applications Tactful, diplomatic communication with customers, partners, and management Solid organization, planning, time management, and influential leadership skills Bring customer experience leadership, banking knowledge, coaching, and operational skills to TD Canada Trust in Scarborough. #J-18808-Ljbffr

📌 Customer Experience Manager Scarborough (Toronto)
🏢 TD
📍 Toronto