Lead proactive incident management at Amazon, applying problem investigation and cross-functional coordination to support global Selling Partners. The role supports the Command Center.As Major Incident Response Manager, you will work with software development, product, operations, and incident management teams. You will deliver scalable solutions, manage customer expectations, and improve support outcomes. The work centers on identifying problems, preventing recurrences, and minimizing unavoidable incident impact.Key Responsibilities:



Manage the lifecycle of all problem typesInvestigate problems and diagnose underlying causesDevelop workarounds and final solutions for known errorsAnalyze historical trends to prevent potential incidentsCoordinate resolution across technical and operations stakeholdersRequirements: Three years of incident management or technical operations experienceTwo years of program or project management experienceTwo years coordinating high-severity service-impacting eventsFluent English communication in reading, writing, and speakingAvailability for versatile 24/7 on-call shiftsApply incident response, problem management, and stakeholder coordination skills within Amazon’s global Command Center support organization.#J-18808-Ljbffr

📌 Major Incident Response Manager (Winnipeg)
🏢 Amazon
📍 Winnipeg