Lead Canadian Patient Experience strategy through personalized omnichannel programs, virtual healthcare, online pharmacy partnerships, and patient engagement initiatives from Burlington.As Senior Manager, Patient Experience, you will translate global strategy into branded experiences across the treatment journey. The role combines patient support, consumer marketing, partnership development, and cross-functional execution. You will improve access, onboarding, adherence, persistence, and sustained engagement through data-informed programs.Key Responsibilities: Develop Patient Experience plans aligned with global and local brand prioritiesIdentify and assess online pharmacy and virtual healthcare partnershipsLead patient onboarding, adherence, persistence, and digital engagement initiativesManage vendors, budgets, contracts, timelines,



and business reviewsCoordinate governance approvals and compliant cross-functional program executionRequirements: Bachelor's degree in business, marketing, health sciences, commerce, or related fieldMinimum 7+ years pharmaceutical, biotech, or healthcare industry experienceMinimum 3+ years managing patient support or engagement programsExperience with digital, CRM, and omnichannel solutionsUnderstanding of Canadian healthcare regulations, privacy, and pharmacovigilanceShape Canadian Patient Experience through patient support, digital engagement, partnerships, analytics, and compliant omnichannel execution.#J-18808-Ljbffr

📌 Senior Patient Experience Manager Canada (Burlington)
🏢 BoehringerPRD
📍 Burlington