Lead regional business operations at PPI in Alberta, using insurance expertise and people leadership across Calgary and Edmonton offices. Regular travel is required.As Manager, Business Operations, you will oversee Current Business, Policy Service, and Office Coordination employees across the region. You will build a cohesive provincial team, guide operational change, and maintain systems, procedures, and policies supporting consistent service delivery. The position also advances efficiency, accuracy, and advisor experience.Key Responsibilities: Plan employees and resources against productivity, quality, and workflow goalsLead recruiting, performance reviews, scheduling, and attendance trackingCoach employees through feedback, training,



and career planningManage escalated cases and operational change initiativesReport workload, service levels, audits, and team performanceRequirements: 10+ years of insurance industry experienceKnowledge of life insurance products and administration systemsProven hiring, coaching, performance management, and team development experienceStrong communication, organization, and problem-solving abilitiesAdvanced Microsoft Office proficiency; ALMI, FLMI, or ACS is an assetBring insurance operations, team leadership, and continuous improvement expertise to PPI’s Alberta advisor service network.#J-18808-Ljbffr

📌 Alberta Business Operations Manager (Calgary)
🏢 iA Financial Group
📍 Calgary