Company Overview

Ecom Logistics is a rapid-growing, tech-driven logistics company that helps e-commerce businesses deliver faster and smarter. Founded in 2017 in Toronto, we’ve quickly expanded across Canada and continuing to expand with innovation at our core.

Summary

We are seeking an experienced Customer Service Representative to join our dynamic team. In this role, you will play a crucial part in fostering client relationships and driving business growth, contributing significantly to our mission of supporting startups as a long-term partner.

Responsibilities

- Develop and maintain solid relationships with clients to ensure their needs are met and client is satisfied.

- Book pickups and drop-offs.

- Be the main point of contact for brands. Communicate via Slack, email or phone with the customer.

- Handle day to day inquiries and escalate to appropriate department leads if necessary.

- Communicate information to key team members from clients, such as anticipated sales volumes, dates.

- Conduct quarterly business reviews to review cost reports, sales and identifying other business opportunities for the customer.

- Post-sales implementation - onboarding and setup. Help set up the settings on the warehouse management software, provide a demonstration to the customer of the software, gather details needed for billing, and answer any questions from the customer.

- Assist in special requests from the client if needed, including inventory inspections, or urgent order fulfillment.

Qualifications

- Excellent communication skills, both verbal and written.

- Experience in warehouse and 3PL operations is an asset.

- Detail-oriented and thorough.

- Previous experience in account management or customer service.

- Good problem solving skills.

- Type A attitude - ready to help and get things done!





- Excellent organization and time management skills are key.

- Ability to compile and analyse sales and cost data through tools like Excel or Google Sheets.

Why Join Us?

At Ecom Logistics, we’re not just moving packages - we’re moving industry forward.

- A chance to grow your skills and professional network
- Work in a supportive, innovative, and fun environment
- Get real exposure to both client management and sales development.
- Be part of a company that’s driving sustainability and innovation in logistics
- Free perks and employment benefits

Equal Opportunity Employer

Ecom Logistics is proud to be an equal opportunity employer. We’re committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered. We welcome applicants from all backgrounds, identities, and experiences.

Pay Transparency

The annual salary for this role is $45k

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans.

This is a full time position based in Vaughn.

This job posting is for an existing vacancy.

Ecom is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. Ecom is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing [email protected]

Pay: $45,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

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