LET’S CONNECT!

Amphenol Canada Corp.

Amphenol (www.amphenol.com) is a Fortune 500 Company and one of the largest manufacturers of interconnect products in the world. We design, manufacture and market electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems.

Reasons to Join Amphenol Canada!

- Excellent benefits coverage, including health, dental, vision & travellers’ insurance
- Health Care Spending Account
- Company pension plan
- Progressive employee incentive plans
- Talent development – we invest in your growth!
- Company Recreation Club offering fun draws with exciting prizes, summer BBQs, holiday parties & more!

What does a Customer Service Representative

This position requires answering calls and emails, entering orders into the ERP system, collaborating with engineers, and providing technical support. The ideal candidate should have strong English skills, a team-oriented mindset, and the ability to learn quickly. We seek an independent and outgoing individual who can work well under pressure. Performance will be evaluated based on annual goals and feedback from territory managers. Occasional after-hours work from home using a provided laptop may be required during peak times.

Growth Opportunities:

This position offers the potential for advancement into a supervisory role for individuals who demonstrate leadership skills, a strong focus on customer service, and a solid understanding of operations.

Key Responsibilities:

1. Customer Communication

- Respond to emails and inquiries from customers.

2. Order Processing & Management





- Accurately process and expedite sales orders within an assigned territory.
- Ensure delivery commitments are met by liaising with production planners and internal teams.

3. Customer Updates & Shipment Tracking

- Provide timely updates to customers, including emailing tracking information and proactively communicating order status.

4. Quoting & Pricing

- Supply accurate and timely quotes to customers.

5. Issue Resolution & Returns

- Create return requests and ensure appropriate follow-up and documentation.

6. Territory Management

- Act as the main point of contact for customers within an assigned region.
- Receive and respond to customer calls, emails, and orders.

7. Additional Responsibilities

- Undertake other tasks as assigned by the Customer Service Manager or other members of management.

What are you bringing to the table?

- High proficiency with desktop operating systems
- Microsoft Office computer experience
- Organizational skills
- Communication skills
- Post-secondary education (diploma/degree)
- Ability to work remotely from the team in Canada & travel there occasionally
- 1 – 5 years of customer service experience
- Knowledge of connector products or experience in electrical component industries – preferred
- Solid Microsoft Excel skills – preferred




- Experience with MRP systems – preferred

Aspects of position

The challenge of making the order budget each month

- Satisfaction gained from meeting customer needs
- Challenge keeping up with telephone calls, emails and paperwork

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity you should advise Amphenol, in a timely fashion, of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Pay: $50,000.00-$60,000.00 per year

Advantages:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Education:

- Secondary School (preferred)

Experience:

- Customer service - manufacturing: 3 years (required)
- MRP Systems: 3 years (preferred)
- Microsoft Office: 3 years (required)
- Connector products : 1 year (preferred)

Work Location: In person

📌 Customer Service Representative - Manufacturing (Markham)
🏢 Amphenol Canada
📍 Markham