TDL is a focused distributor of pet foods, litters, seed products, treats and supplies to the Pet Specialty market. Our customers range from pet retail stores, veterinarians, and groomers. TDL is known for its exceptional service levels and customers are treated with respect, honesty, and integrity.

We are currently looking for a positive person to fill the role of Customer Service Representative for a full time position in a fast-paced workplace. The successful candidate requires the ability to build and maintain good relationships with our customers while displaying a positive can-do attitude, excellent phone etiquette, willingness to up-sell our products and possess the ability to make sound decisions.

The main responsibilities of this position are accurately and efficiently taking and entering orders, invoicing orders along with the ability to multi-task and prioritize. Being able to adapt, change and problem solve on the fly is a must. Proficient computer skills are required and data entry and order desk experience using Sage 300, MS 365 and Excel experience are also assets.

Other duties may include and are not limited to general office maintenance such as sorting and filing and other duties that may arise

Responsibilities and Duties

- Order/Data Entry using Sage 300
- Answering incoming calls and directing to appropriate individual if necessary
- Handling customer inquiries
- Problem solving




- Filing and other general office duties

Qualifications and Skills

- Accuracy and attention to detail
- 1-2 years data entry and office experience
- Team player
- Post-secondary education is not required but strong computer skills are essential
- Positive attitude
- Proper phone etiquette
- Must be able to fluently read, write and speak English

Please Note:

If you are looking for a challenge, please apply with your resume. No phone calls please.

Job Types: Full-time, Part-time, Permanent

Full-Time hours: 40 per week

Salary: From $17.50 per hour but may be reviewed based on experience and expertise.

Schedule:

- 8 hour shift 7:30 am to 4:00 pm
- Monday to Friday

COVID-19 Considerations:

We are following all levels of government and health protocols. Double vaccination and proof of vaccination are now a condition of employment.

Education:

- Post-secondary Education (preferred)

Experience:

- 1 year of Customer Service experience (preferred)

Job Type: Full time

Pay: From $17.50 per hour

Additional pay:

- Overtime pay

Benefits:

- Dental care
- Disability insurance

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Education:

- Secondary School (preferred)

Experience:

- Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2023-12-23

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