The OpportunityThe Pharmacy Program Manager contributes to the design, refinement, and execution of pharmacist-facing features and clinical programs within Med Me's platform. This role works closely with Product, Customer Success, and cross-functional teams to translate real-world pharmacy practice, regulatory requirements, and policy considerations into scalable software workflows.The Pharmacy Program Manager supports the full lifecycle of clinical features and programs from early discovery and scoping through pilot deployments, launch, and iteration, applying clinical judgment, regulatory awareness, and systems-level thinking. The role is execution-focused, with an emphasis on usability, safety, and alignment with how pharmacies operate day to day. Increasingly, the role also helps Med Me make better use of the clinical data captured on the platform, turning it into recommendations and opportunities that improve patient care and grow pharmacy services.About Med Me HealthAt Med Me, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.What You'll DoCollaborate with the Product team to design, refine, and iterate pharmacist-facing workflows, services, and platform features grounded in real-world pharmacy practiceContribute to product scoping discussions by applying clinical judgment and assessing feasibility, usability, and alignment with jurisdictional regulationsParticipate in structured feedback loops including UAT, internal reviews, pilot deployments, and post-launch evaluation cyclesInterpret clinical guidelines, pharmacist scope of practice, and relevant policy or regulatory changes to identify required product behaviorTranslate jurisdiction-specific requirements into structured workflows, product logic, configuration decisions, and documentation expectationsDesign end-to-end clinical workflows that consider the patient's full care journey,



not just a single appointmentClinically validate services and workflows against the requirements of each jurisdiction and protocolSupport the planning and execution of clinical feature or service pilots, documenting real-world implementation constraints and operational edge casesAssist with internal enablement by supporting onboarding of new or updated clinical services and workflowsSupport data standardization across clinical services so the information captured is consistent and usable for value-based contracts, payer and specialty programs, and internal analysisDefine the clinical opportunities and recommendations that platform tools can surface to pharmacists, such as care gaps identified from patient encountersDesign clinical documentation to capture the information those recommendations depend onHelp to create a library of clinical recommendations: the criteria behind each one, which patients it applies to, how often, and how it varies by jurisdiction and service model, with regular clinical reviewProactively analyze clinical data to identify new service opportunities for pharmacies and bring evidence-based recommendations to ProductAbout YouLicensed pharmacist in good standing with a Canadian provincial regulatory authority, with 3+ years of practice experience, ideally in community pharmacyHands-on experience delivering expanded-scope services such as minor ailment assessment and prescribing, vaccinations, medication reviews, or chronic disease managementWorking knowledge of how pharmacist scope of practice and regulations vary across jurisdictions, and the habit of staying current as they changeAbility to take a clinical guideline or regulatory change and turn it into specific, buildable requirements: what the workflow does, what gets documented, and where the edge cases areSystems thinking: you consider how a service fits into the patient's full care journey and into how a pharmacy runs day to dayA high bar for clinical safety and accuracy,



paired with a practical sense of what works in a busy pharmacyComfort with data: you can work through service data in spreadsheets or BI tools, spot patterns, and back a recommendation with evidenceClear written and verbal communication; you can explain clinical reasoning to engineers and product trade-offs to pharmacistsOwnership and follow-through in a scaling company where priorities shift and not everything is defined yetBonus points: experience in health tech or pharmacy software (product, implementation, or clinical informatics); practice experience in more than one province or in the US; exposure to value-basedcare, payer, or specialty programs; experience with clinical decision support or care gap tools; SQL or similar data skillsSuccess in This Role Looks Like30 days: Up to speed on the platform, our clinical services, and the requirements in each jurisdiction we serve. Working relationships in place with Product, Customer Success, and the clinical team, and shadowing active scoping, UAT, and pilot work.60 days: Contributing clinical input to scoping and UAT on live product work. At least one service or workflow clinically validated end to end, with jurisdictional requirements and edge cases documented for the team.90 days: The go-to clinical reviewer for a defined set of services or features, from scoping through launch. Supporting at least one pilot and feeding real-world constraints back to Product. First clinical data standards and an initial set of clinical recommendations drafted for review.Long-term: A clinically reviewed library of recommendations that pharmacists see on the platform, consistent data capture across services that supports value-based contracts and payer programs, and a regular cadence of evidence-based service opportunities brought to Product.How We Use AIAt Med Me, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make outstanding people more effective, not replace the thinking and judgment that great hiring requires.Perks at Med MeComprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending

📌 Pharmacy Program Manager (Toronto)
🏢 MedMe Health
📍 Toronto