The Deli Supervisor is responsible for opening or closing the store depending on their scheduled shift. When opening they will ensure that all sections of the store are prepared for business and when closing that store is closed in a safe and timely fashion.

During their shift, they will focus on the Order-Taking, Takeout, and Deli sections of the store working alongside the other Supervisors/Team Leads to ensure all customers receive knowledgeable, prompt, and friendly service. They will also assist supervisors and staff of other sections of the store as needed.

Responsibilities include:

- Ensuring the consistent adherence to opening and closing duties and daily/weekly cleaning schedules
- Coordinating the work of the retail/grocery/deli staff, liaising with kitchen staff, and ensuring that the deli and retail operations run smoothly
- Resolving issues that may arise, including customer requests, complaints and supply shortages
- Making regular walk-about store reviews to ensure all aspects of the store are running smoothly
- Checking display refrigeration to confirm proper temperatures are being maintained
- Working with the Lead Purchaser and Owner to maintain inventory, restocking merchandise and supplies as needed
- Providing new staff with orientation and training on the technical and service aspects of the job
- Ensuring that the staff understand their job roles, responsibilities, and performance expectations, giving constructive feedback as necessary
- Ensuring the visual standards and image of the deli are maintained, including well displayed fridges, store displays, signage, and cleanliness





· Signing for deliveries and issuing payments for small supplier purchases, as needed, via the cash register

· Ensuring that the objectives of the Italian Market are communicated, understood, and met by self and other staff members

· Ensuring that each and every guest of the Italian Market is satisfied with our products and services, addressing concerns, requests, or issues either individually or by enlisting the help of others

· Acting as a “bridge” between management and staff to facilitate department operation, keeping all parties appraised of activities, issues, challenges, recommendations

· Maintaining compliance to the standards of occupational health and safety legislation

Qualifications:

· Passion for all things Italian!

· Graduate of a recognized business program, preferred

· Experience supervising staff in a retail or hospitality setting

· A keen attention to detail and adherence to company standards, including cleanliness, product consistency/quality/freshness

· Ability to work collaboratively with front line staff, management and owners

· Able to clarify performance expectations, develop others, and give constructive feedback

· Strong team-building and motivational skills, leads by example, and gives regular and ongoing recognition for a job well done.

· Commitment to providing excellence in customer service

· Able to juggle priorities and to work quickly in a fast-paced environment

Pay: $18.00-$20.00 per hour

Expected hours: 35.0 – 40.0 per week

Advantages:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Work Location: In person

📌 Deli Supervisor (Halifax Regional Municipality)
🏢 G. Abato and Sons Italian Market
📍 Halifax Regional Municipality