Senior Customer Success Manager

STAN AI, North York, Ontario, Canada

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We're using cutting-edge, patented AI technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America — and we're on a mission to build the world's first AI property manager. Want to come along for the ride?

We've been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more — and we're just getting started. Learn more at

About Stan

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We're using cutting-edge, patented AI technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America — and we're on a mission to build the world's first AI property manager.

The Role

We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product,



but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and potential churn into long‑term loyalty. As an early member of the Success team, you will also play a key role in building the processes, playbooks, and metrics that will define how we support our customers as we scale.

Tasks

- Manage an assigned and growing portfolio of high touch enterprise accounts.
- Build positive relationships with clients, while becoming a trusted AI Solutions advisor.
- Act as the central point of contact and handle customers’ individual needs.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Identify and create growth opportunities within the assigned book of business.
- Expand STAN’s Suite of AI tools across property management firms full portfolios.
- Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and recent feature presentations.
- Set and track

📌 Senior Customer Success Manager (Toronto)
🏢 STAN
📍 Toronto