Role - Bilingual IVR Automation tester
Location-Toronto, ON
Duration-Full Time/Permanent Hiring

Job Description-

Total Experience: 4-6 years

Role Description:

- Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

- The role requires robust experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

- Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

- The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

- Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

- The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

- Candidates should be able to analyze execution results,



troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

- Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

- Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

- Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

Pay: From $90,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match

Application question(s):

- Candidate should be bilingual in English and French Proficient (Read, Write and Speak).

Work Location: Hybrid remote in Toronto, ON

📌 Bilingual IVR Automation tester (Toronto)
🏢 K&K Global Talent Solutions
📍 Toronto