FuseSmart Electric is a Calgary, Alberta-based electrical contracting company founded in 2024. The company provides residential and commercial electrical services throughout Calgary and surrounding communities.

Our core philosophy is straightforward: “Electrical Done Right. People Treated Right.” The company emphasizes quality workmanship, electrical safety, honest pricing, and professional customer experience.

Job Summary

We are seeking a highly organized, proactive, and dependable Office Manager to oversee daily administrative operations and support our growing business. This role combines customer service, electrician and service-call coordination, bookkeeping, permit applications, and general office administration.

You will be a primary point of contact for customers, contractors, and electricians, ensuring appointments are scheduled, clients are kept informed, paperwork is completed, and administrative tasks are handled accurately and on time. The ideal candidate is comfortable speaking with customers by phone, coordinating multiple moving parts, and managing bookkeeping and office responsibilities independently.

We are looking for someone who takes ownership, follows through on commitments, and ensures nothing falls through the cracks.

Key Responsibilities

Customer Service & Service Coordination

- Handle incoming and outgoing customer calls and emails, respond to inquiries, and follow up with clients professionally and promptly.
- Schedule service calls and coordinate appointments between customers and electricians.
- Communicate job details, scheduling changes, and project updates to customers, electricians, contractors, and management.
- Track outstanding requests and ensure customers receive timely updates and follow-through.
- Build positive customer relationships through reliable communication and excellent service.

Administration, Permits & Operations





- Prepare and submit residential and commercial electrical permit applications in Calgary and surrounding areas.
- Coordinate municipal inspections and track permit approvals, deadlines, and outstanding requirements.
- Maintain accurate customer records, job documentation, digital files, and scheduling systems.
- Monitor upcoming jobs, outstanding tasks, and deadlines to keep operations running smoothly.
- Identify scheduling conflicts and administrative issues and take initiative to resolve them.

Bookkeeping & General Office Management

- Prepare and issue invoices, track customer payments, and follow up on outstanding balances.
- Record expenses, organize receipts, and maintain accurate bookkeeping records.
- Assist with accounts payable and receivable, bank reconciliations, and financial reporting.
- Maintain efficient administrative processes and organized office systems.
- Support management with general administration, marketing coordination, and other business tasks as needed.

Required Skills & Qualifications

- Minimum 2 years of experience in office management, administration, customer service, bookkeeping, or operations coordination.
- Minimum 2 years of bookkeeping experience, including invoicing, expense tracking, and accounts payable and receivable.
- Excellent phone manner, written communication, and customer service skills.
- Strong organizational skills, attention to detail, and the ability to manage competing priorities.
- Experience coordinating appointments, service calls, technicians, or contractors.
- Proficiency with Microsoft Office, Google Workspace,



and digital recordkeeping systems.
- Ability to work independently, solve problems, and follow tasks through to completion.
- A professional, dependable, and proactive approach to handling customer and financial information.

Assets: Experience with Housecall Pro or similar service-booking software, electrical or construction businesses, electrical permit applications, municipal inspections, and bookkeeping software.

The Ideal Candidate

You are a strong communicator who enjoys helping customers, coordinating people and schedules, and keeping a business organized. You are comfortable making phone calls, following up without being reminded, managing details, and switching between customer needs and office responsibilities throughout the day. You take ownership of your work and can be trusted to manage priorities independently in a remote environment.

What We Offer

- A hybrid-remote work environment with meaningful responsibility and independence.
- A varied role combining office management, customer service, bookkeeping, and operations coordination.
- A team-oriented working relationship with management, electricians, contractors, customers, and external partners.

Note: Occasional travel is required for in-person meetings, approximately once or twice per month.

How to Apply

Please email your resume and a brief introduction outlining your relevant experience in customer service, bookkeeping, scheduling, and office administration.

We look forward to finding a reliable, organized Office Manager who takes pride in keeping our customers happy and our operations running smoothly.

Pay: $52,000.00-$65,000.00 per year

Experience:

- Bookkeeping: 2 years (required)
- Office administration: 2 years (required)
- HouseCall Pro: 1 year (preferred)

Location:

- Calgary, AB (required)

Work Location: Hybrid remote in Calgary, AB

📌 Office Manager (Calgary)
🏢 FuseSmart Electric
📍 Calgary