Job Title: Lot, Parts and Service Manager

Location: Stampede Auto, 2520 Centre Avenue, Calgary, AB T2A 2L2

About Us: At Stampede Auto, we pride ourselves on delivering exceptional vehicles and services to our customers. Our commitment to quality, integrity, and customer satisfaction sets us apart in the automotive industry. We are currently looking for a knowledgeable and customer-focused Lot, Parts and Service Manager to join our growing service team.

Job Summary:
As a Parts and Service Advisor at Stampede Auto, you will be the key link between our customers and the service department. Your role will involve identifying service needs, coordinating repairs with technicians, ordering parts, and maintaining excellent customer communication throughout the repair process. This is a great opportunity for someone who is organized, personable, and passionate about the automotive industry.

Key Responsibilities:

- Managing the flow of vehicles in and out of the lot, including vehicle staging, parking, and inventory organization.
- Track all vehicle inventory including arrivals, transfers, and sold units.
- Ensure all vehicles are clean, fueled/charged, and properly tagged.
- Coordinate movement of vehicles between sales, service, and detailing.
- Supervising the shop’s service team, lot attendants and detailers, ensuring tasks are completed efficiently and according to high standards and assign daily tasks.
- Greet customers professionally and understand their vehicle concerns.
- Clearly explain recommended services or repairs and prepare accurate estimates.
- Write and manage repair orders, obtain approvals,



and schedule service appointments.
- Order and track parts as needed, ensuring timely service completion.
- Maintain parts inventory and manage supplier relationships.
- Keep customers updated on service progress and expected completion times.
- Ensure a smooth hand-off between service and sales departments when needed.
- Process invoices, payments, warranty claims, and any related paperwork.
- Address customer concerns or complaints with professionalism and urgency.
- Maintain a clean, organized, and customer-friendly service area.

Qualifications:

- Minimum 2-3 years of experience in a service advisor or parts-related role (automotive experience required).
- Robust understanding of automotive systems, parts, and service procedures.
- Excellent communication, organizational, and customer service skills.
- Proficient with computer systems and service management software.
- Experience with Mitchell1 software.
- Ability to multitask and prioritize in a fast-paced environment.
- Valid Alberta Class 5 driver’s license with a clean driving record.

Benefits:

- Competitive salary.
- Opportunities for professional development and career growth.
- Employee discounts on vehicle purchases and services.

If you feel you are a perfect fit for this role, apply now.

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

- Company events
- On-site parking
- Store discount

Experience:

- parts and service advisor: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Location:

- Calgary, AB (required)

Work Location: In person

📌 Lot, Parts, and Service Manager (Calgary)
🏢 Stampede Auto
📍 Calgary