What’s in it for you as an employee of QFG?

- Health & wellbeing resources and programs

- Paid vacation, personal, and sick days for work-life balance

- Competitive compensation and benefits packages

- Work-life balance in a hybrid environment with at least 3 days in office

- Career growth and development opportunities

- Opportunities to contribute to community causes

- Work with diverse team members in an inclusive and collaborative workplace

This job posting is for an existing vacancy

We’re looking for our next Director, DevOps & Platform Engineering. Could It Be You?

The role requires a leader with proven experience running 24x7 production operations and incident response for critical systems in regulated or high-availability environments. The candidate must have hands-on experience serving as the senior operational escalation point, leading major-incident triage, orchestrating cross-functional responses, and managing executive, customer, and regulatory communications.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:





- Demonstrating readiness and history of serving as the designated 24x7 executive escalation contact for high-severity platform outages and production incidents

- Having a proven ability to step in as the senior incident commander during critical system failures to coordinate cross-functional technical teams (SRE, Engineering, Security, Architecture, and Enterprise Technology).

- Experiencing directing escalation workflows involving external service providers, hosting vendors, and shared services supporting after-hours coverage.

- Tracking record of designing, staffing, and operating sustainable 24x7 coverage models, including evaluating and implementing follow-the-sun, dedicated overnight shifts, or hybrid staffing structures.

- Having practical experience setting on-call policies—balancing primary and secondary rotation load, managing compensation or time off in lieu, standardizing shift handoffs, and actively mitigating on-call engineer burnout.

- Planning and safeguarding operations during periods of elevated risk, including release windows,

📌 Director, DevOps (Manitoba)
🏢 Questrade Financial Group
📍 Manitoba