Company Overview

Hisense Canada is the Canadian headquarters of Hisense, a global consumer electronics and home appliance company. Based in Mississauga, Ontario, we provide innovative televisions, home appliances and home comfort products designed to make everyday life simpler, better and more enjoyable.

Position Summary

The E-Commerce Operations Manager will lead the day-to-day operation and continued growth of Hisense Canada’s online business, with primary responsibility for Amazon.ca and other e-commerce channels. This role combines commercial planning, marketplace operations, merchandising, inventory and fulfilment coordination, customer experience and performance analysis. The successful candidate will translate business objectives into disciplined execution that grows sell-out revenue, protects profitability and delivers a high-quality online customer experience.

Key Responsibilities

- Develop and execute the e-commerce operating plan in alignment with annual sales, revenue and profitability objectives.
- Own the day-to-day management of Amazon.ca and other online channels, including product listings, content quality, pricing, promotions, order flow and marketplace compliance.
- Manage sell-in and sell-out performance across televisions, home appliances and other assigned product categories; identify gaps and implement actions to improve conversion and revenue.
- Plan and execute major online promotional events, including Prime Day, Black Friday and Boxing Week, with clear forecasts, inventory requirements, pricing, content and post-event analysis.
- Partner with Sales, Marketing, Finance, Supply Chain, Logistics, Warehouse and Customer Service to ensure accurate, timely and efficient end-to-end execution.
- Monitor inventory availability, replenishment, order management and fulfilment performance; proactively resolve risks that could affect sales or customer satisfaction.
- Improve digital merchandising through accurate product information, compelling content,



strong search visibility and consistent brand presentation.
- Monitor customer reviews, ratings, service issues and operational feedback; coordinate corrective actions to improve customer satisfaction and marketplace performance.
- Analyse channel performance, promotional results and operational metrics; provide actionable insights and recommendations to support business decisions.
- Develop, document and continuously improve standard operating procedures, controls and reporting tools for e-commerce operations.
- Manage external marketplace contacts and service partners as required, using sound negotiation and relationship-management skills.
- Support the strategic direction of Hisense Canada’s online business by identifying opportunities, operational improvements and scalable ways of working.

Qualifications and Experience

- At least four years of progressive e-commerce operations experience, including hands-on experience managing business on Amazon.ca.
- Demonstrated knowledge of Amazon marketplace processes, merchandising practices, promotional execution and operational workflows.
- Proven experience improving online sales performance through strong back-end operations, including peak periods and major promotional seasons.
- Strong understanding of online customer behaviour, conversion drivers and e-commerce merchandising best practices.
- Experience with inventory, order management, fulfilment, logistics and customer-service processes in an e-commerce workplace.
- Experience in consumer electronics, home appliances or a related product category is preferred.
- Comfort working in a fast-paced, target-driven environment with competing priorities and tight deadlines.




- Strong analytical, problem-solving, negotiation and communication skills.
- High level of ownership, accuracy and follow-through, with the ability to work effectively across functions and organisational levels.
- Must be fluent in written and spoken Mandarin.

Success in This Role

- Consistent achievement of online sell-out, revenue and profitability objectives.
- Accurate, timely and compliant marketplace operations with strong product availability and fulfilment execution.
- Improved conversion, customer ratings, review performance and service quality.
- Well-executed promotional events supported by appropriate forecasting, inventory and cross-functional coordination.
- Clear reporting, practical insights and continuous improvement of e-commerce processes and SOPs.

Additional Information

Candidates must be able to reliably commute to, or relocate to, Mississauga, Ontario (L5N 8C2) before starting work. The position is primarily in person and may require flexibility in working hours during major promotional events or peak business periods.

Equal Employment Opportunity

Hisense Canada is committed to providing equal employment opportunities to all employees and applicants in accordance with applicable human rights and employment legislation. Employment decisions are made without discrimination based on any characteristic protected by law. Accommodation is available throughout the recruitment process upon request.

Benefits:

- Casual dress
- Company events
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Application question(s):

- What is your salary expectation?

Experience:

- hands-on experience managing business on Amazon.ca.: 4 years (required)

Language:

- Mandarin (required)

Work Location: In person

📌 E-Commerce Operations Manager (Mississauga)
🏢 Hisense Canada
📍 Mississauga