Must have previous experience in the dental field.

Overview

We are looking for a friendly, organized, and reliable Dental Administrative Coordinator to join our dental team. The ideal candidate will provide excellent customer service, help ensure the smooth day-to-day operation of the front desk, and create a welcoming and positive experience for our patients.

Duties

- Patient Communication: Answer incoming phone calls, respond to emails and text messages, and communicate with patients in a professional, friendly, and timely manner.
- Patient Reception: Greet patients upon arrival, assist with check-in and check-out, and ensure patients feel welcomed and comfortable.
- Payment Collection: Collect outstanding patient balances, process payments, and follow up on overdue accounts as needed.
- Insurance Coordination: Assist with insurance billing, follow up on outstanding insurance claims, and collect payments owed by insurance providers.
- Front Desk Administration: Assist with scheduling appointments, maintaining accurate patient records, managing paperwork, and completing other administrative duties as required.
- Waiting Area Maintenance: Keep the reception desk and waiting areas clean, tidy, organized, and presentable throughout the day.
- Team Support: Work collaboratively with dentists,



hygienists, dental assistants, and other administrative team members to support efficient office operations.
- Patient Service: Address patient questions and concerns professionally, maintain confidentiality, and help provide an excellent overall patient experience.
- Additional Duties: Perform other front desk and administrative tasks as needed to support the daily operations of the dental office.

Qualifications and Skills

- Excellent verbal and written communication skills.
- Friendly, professional, and approachable personality.
- Solid organizational skills and attention to detail.
- Comfortable handling payments, patient balances, and insurance-related inquiries.
- Ability to multitask and prioritize responsibilities in a busy dental office environment.
- Basic computer skills and familiarity with email, text messaging, and office software.
- Ability to work independently and as part of a team.
- Previous dental office or administrative experience is an asset.
- Knowledge of dental office management software and dental insurance procedures is an asset.

Pay: $22.00-$25.00 per hour

Expected hours: 33.5 per week

Work Location: In person

📌 Dental Receptionist - Administrative Assistant (Cambridge)
🏢 Dentistry on Elgin
📍 Cambridge